Please use the links below to report any outages or loss of service with the appropriate utility provider.

1. National Grid: 1-800-867-5222 or report online here.
2. National Fuel: 1-800-444-3130
3. Spectrum: 1-888-369-2408
4. Verizon: 1-800-922-0204                                                      

Electric/Gas Emergency
​ANYWHERE WITHIN THE VILLAGE OF FRANKLINVILLE
DIAL 911
Electric/Gas Safety Tips Stay away from downed wires

• Stay at least 20 feet from a downed power line.
• If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.

During a power interruption

• Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
• Don’t use a natural gas or propane range to heat your home.
• Never use outdoor grills or stoves inside.
• Do not use portable generators indoors.
• Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Safety after a storm

• Stay out of flooded or damp basements or other areas if water is in contact with outlets, a furnace or any electrically operated appliance that is energized. The water or moisture may conduct electricity. Contact may cause serious or fatal injury.
• You may have tree debris in your yard following a storm. Wait until power line repairs are complete before you begin your storm cleanup.
• Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
• Replenish emergency supplies used during the storm.